Return Policy

Digital Services

Our photo book curation services are digital services that involve custom work based on your specific requirements. Due to the personalized nature of our services, we have the following return and refund policy.

Refund Eligibility

Before Work Begins

If you request a cancellation before we begin work on your project, you are eligible for a full refund. Please contact us as soon as possible if you wish to cancel your order.

After Work Has Begun

Once we have begun work on your project, refunds are available only in the following circumstances:

• We are unable to complete the project due to technical issues on our end
• We fail to deliver the project within the agreed timeline without reasonable cause
• The delivered work does not meet the specifications agreed upon at the start of the project

Revision Policy

We include a reasonable number of revisions in our service packages. If you are not satisfied with the initial design, we will work with you to make adjustments. Additional revisions beyond the included number may be subject to additional fees.

Requesting a Refund

To request a refund, please contact us at:

Email: info@charxrelchxun.world
Phone: +13234004864

Please include your order number and reason for the refund request. We will review your request and respond within 5-7 business days.

Refund Processing

If your refund request is approved, we will process the refund to the original payment method within 10-14 business days. The exact timing may vary depending on your payment provider.

Partial Refunds

In some cases, we may offer partial refunds if work has been partially completed. The amount of the partial refund will be determined based on the amount of work completed and the stage of the project.

Disputes

If you have concerns about the quality of our work or service, we encourage you to contact us first so we can attempt to resolve the issue. We are committed to customer satisfaction and will work with you to address any legitimate concerns.

Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective upon posting on this website. The policy in effect at the time of your purchase will apply to your order.

Contact Information

If you have questions about this Return Policy, please contact us at:

Email: info@charxrelchxun.world
Phone: +13234004864
Address: 5301 Beethoven St Ste 222, Los Angeles, CA 90066, United States